Refund & Returns Policy
Last updated: 3 October 2026
Each artwork from The Canvas is printed to order for you. Because of this, we cannot accept returns for a change of mind, but we will always put things right if your order arrives damaged, defective or incorrect.
Damaged, defective or incorrect items
If your artwork arrives damaged, has a printing defect, or is not the size, format or design you ordered:
- Contact us within 48 hours of delivery using our contact form or at our contact form.
- Include your order number and clear photos of the item and the packaging (an unboxing video helps).
- Once verified, we will send a free replacement or issue a full refund for the affected item, whichever you prefer.
You may be asked to keep the original packaging until the claim is resolved.
Cancellations
You can cancel an order within 24 hours of placing it, provided production has not started, for a full refund. Once an order has gone into production or has been dispatched, it cannot be cancelled.
Non-returnable situations
- Change of mind, or a size or format chosen in error after production has begun.
- Minor colour variation between your screen and the printed canvas (every display shows colour slightly differently).
- Damage caused after delivery, by improper handling, hanging, moisture or direct sunlight.
- Claims raised more than 48 hours after delivery.
Refunds
Approved refunds are processed within 5 to 7 business days to the original payment method. Depending on your bank or card issuer, it may take a few more days to appear in your account.
Contact
The Canvas (operated by Aegis Life)
AA-74, 1st Street, 3rd Main Road, Anna Nagar, Chennai, Tamil Nadu 600040, India
GSTIN: 33AFSPN2194M2ZS
Email: our contact form