Privacy Policy

Last updated: 3 October 2026

This Privacy Policy explains how The Canvas, operated by Aegis Life (“we”, “us”), collects, uses and protects your personal data when you visit this website or place an order. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, and the rules made under them.

Information we collect

• Account and order details: name, email address, phone number, billing and shipping address, and the products you order.
• Payment information: payments are handled by our payment gateway partner. We do not see or store your full card, UPI or bank details.
• Messages: anything you send us through the contact form or by email.
• Technical data: IP address, browser and device type, and cookies needed for the cart, checkout and your account to work.

How we use your information

• To process, ship and support your orders, including sending order and delivery updates.
• To create and manage your account, including password resets.
• To respond to your questions and requests.
• To meet legal, tax and accounting obligations (for example, issuing invoices).
• To keep the website secure and prevent fraud.

We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We share only what is necessary with service providers who help us run the store: our payment gateway, courier and logistics partners, our website hosting provider, and our email service. We do not sell or rent your personal data. We may disclose information where required by law or to protect our rights.

Cookies

We use essential cookies to keep your cart, wishlist and login working. You can block or delete cookies in your browser settings, but parts of the store (such as the cart and checkout) may stop working.

How long we keep it

We keep order and invoice records for as long as tax and accounting laws require. Account details are kept until you ask us to delete your account. Contact form messages are kept only as long as needed to resolve your query.

Your rights

You can ask us to access, correct, update or delete your personal data, or withdraw consent you have given, by contacting us using the details below. You can also update your details at any time in My Account.

Security

The website uses an encrypted (HTTPS) connection, and access to personal data is restricted to people who need it to fulfil your order.

Grievance Officer

In accordance with applicable Indian law, our Grievance Officer is:

Grievance Officer, The Canvas
Aegis Life
AA-74, 1st Street, 3rd Main Road, Anna Nagar, Chennai, Tamil Nadu 600040, India
Email: our contact form

We aim to acknowledge complaints within 48 hours and resolve them within one month.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

Contact

The Canvas (operated by Aegis Life)
AA-74, 1st Street, 3rd Main Road, Anna Nagar, Chennai, Tamil Nadu 600040, India
GSTIN: 33AFSPN2194M2ZS
Email: our contact form