Shipping Policy

Last updated: 3 October 2026

This Shipping Policy explains how and when orders placed on The Canvas are delivered. The Canvas is operated by Aegis Life (“we”, “us”).

Where we ship

We currently ship to addresses within India.

Processing time

Every artwork is printed to order. Orders are usually processed and dispatched within 3 to 5 business days of payment confirmation. Large orders or gallery wall sets may take longer; if so, we will let you know.

Delivery time

After dispatch, delivery usually takes 3 to 7 business days depending on your location. Remote areas may take longer. Delivery times are estimates provided by our courier partners and are not guaranteed.

Shipping charges

Any shipping charges are shown at checkout before you pay. The amount shown at checkout is the final amount payable.

Packaging

• Rolled Canvas is rolled with the print facing outward and shipped in a sturdy protective tube.
• Stretched Canvas is wrapped, corner-protected and shipped in a rigid box.

Order tracking

Once your order is dispatched, we will email you the courier name and tracking number. You can also see your order status in My Account.

Damaged in transit

Please check your parcel on delivery. If the package or the artwork is damaged, contact us within 48 hours of delivery with photos (an unboxing video helps) and your order number. We will arrange a free replacement or a refund as described in our Refund & Returns Policy.

Incorrect address or failed delivery

Please make sure your shipping address and phone number are correct. If a parcel is returned to us because the address was incomplete or the recipient was unavailable after repeated attempts, we can re-ship it once you confirm the details; additional shipping charges may apply.

Contact

The Canvas (operated by Aegis Life)
AA-74, 1st Street, 3rd Main Road, Anna Nagar, Chennai, Tamil Nadu 600040, India
GSTIN: 33AFSPN2194M2ZS
Email: our contact form